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MNI Online Course Policies and Technical Requirements

for courses hosted by ProLiteracy and World Education, Inc.

1) Course Communications Policies

  1. Course communications include group e-mails, discussion posts, chats, Webinars, Webinar archives, team discussions, and instructor/participant correspondence.
  2. Course instructors and facilitators will use e-mail, either within or outside of the LMS, as the primary source of communication with course participants. Electronic communications will be directed to the e-mail addresses located in the participants’ profile within the LMS.
  3. Only course participants, instructors, facilitators, and ProLiteracy or World Education staff may access and use LMS course communication tools.
  4. Upon request of the individual participant, ProLiteracy and World Education staff, instructors, and facilitators may provide a course participant's sponsor (i.e., one who purchases the course on behalf of the course participant), with the Course Outline and Schedule and the participant’s LMS Grade Book information. ProLiteracy and World Education staff, instructors, and facilitators will not provide sponsors access to or records of any course communications.

2) Course Completion Policies

  1. Upon satisfactory completion of all course requirements, course participants may print a Certificate of Completion by going to their Grade Book in the learning management system (LMS) or a certificate will be supplied via e-mail. (ProLiteracy and World Education do not mail hard copies of the course completion certificate.) Completion certificates are available anytime after the course has ended.
  2. The Certificate of Completion documents the professional development hours associated with the course, as listed in the course description; it does not document the actual hours the course participant spent doing coursework. Participants may take more or less time, depending on their depth of participation and comfort with technology. Completion time is the estimated time participants should expect to spend with a course; however, the actual number of hours each participant spends on coursework may vary greatly.
  3. Course completion requirements are published in the Course Outline and Schedule, available as a document within the course on the LMS. In order to receive a Certificate of Completion, the participant must meet the course completion requirements listed on the Course Outline and Schedule by the final deadline posted.
  4. The course instructor has the sole authority to determine if the participant has met the minimum requirements for course completion.
  5. The instructor will post the date on which participants may download their Certificate of Completion.
  6. Participants may negotiate revision and re-submission of their work with the course instructor; however, the participant must submit revised work by a mutually agreed upon deadline in order to receive the Certificate of Completion.
  7. Participants may negotiate a one-time extension for final course completion at the sole discretion of the course instructor. If the participant fails to meet the extended deadline, no further extensions will be allowed.
  8. Course content is only available for the duration of the course: After the course has closed, course content and any documents participants have uploaded to the LMS will not be available.

3) Technical Requirements

(a) Minimum Technical Requirements:

ProLiteracy’s online courses are offered via the IntraLearn learning management system and WebEx Internet conferencing system. To participate in courses, you must have access to a reliable computer with an Internet connection. We recommend a high speed Internet connection. For courses that include Webinar sessions, you must have the ability to be on an Internet-connected computer and a telephone at the same time. We recommend a screen resolution 800x600 or higher.

(b) System Requirements:

System requirements for operating the course management software, plug-ins and minimum client requirements (e.g., workstation and browser) are listed below.


Windows XP Windows 2000 Internet Explorer 5.5+
Netscape 7.0


Macintosh OS X Internet Explorer 5.2 Macintosh Edition Netscape 7.1 Macintosh Edition Mozilla Firefox

IntraLearn has been shown to work under Windows 95/98/ME. However, since Microsoft has discontinued support for these operating systems, we will not be able to address any issues related specifically to those operating systems. IntraLearn has not been tested with Microsoft Vista, and ProLiteracy cannot guarantee support for that operating system.

(c) General Requirements for HTML-compliant Browsers:

  • Accepts cookies
  • Supports JavaScript 1.0 and Java 1.0.2.
  • Supports XML
  • Supports style sheets

Note: The AOL browser is not compatible with the course management software. If you use AOL to connect to the Internet, you should also install a compatible browser to use for these courses. You can connect to the Internet via AOL, then open a second browser window to access your courses.

(d) Accepting Cookies:

To access course material, your Internet browser must be set to accept cookies.

  • If you are using a Firefox browser, go into the browser settings under the Tools menu, and select Options --> Privacy. Check the boxes beside "Accept cookies from sites" and "Accept Third Party Cookies".
  • If you are using Internet Explorer (IE7), go into Tools --> Internet Options --> Privacy, and pull the slider all the way down to “Accept All Cookies.”

(e) Additional Plug-ins:

Some courses require additional plug-ins to access media and course resources (e.g., Shockwave, Windows Media Player, Adobe Acrobat, WebEx media players). You should have the ability to download and install these plug-ins on your computer, or have access to a technical support staff person who can do this for you.

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