Resources

Retail Customer Service is a 6-week (48-hour) work readiness training program focused on preparing students for entry-level positions in retail environments, particularly cashiering. The curriculum emphasizes essential retail customer service skills, money handling, inventory tracking, and includes hands-on experience running a student store. Students will gain practical knowledge of U.S. payment methods, cash handling procedures, and use of a Point of Sale (POS) system. In addition to technical skills, the course builds foundational job-seeking abilities such as filling out applications, resume writing, and interview preparation. It also introduces American workplace norms, customer service vocabulary, and strategies for handling conflict, with special attention to culturally appropriate communication in Minnesota. The course can also include employment navigation support to help students transition successfully into the workforce. || AUTHOR: Elizabeth Fontaine, International Institute of Minnesota

This class prepares people for OSHA 10 Training. Explore careers in janitorial, warehouse, hospital. Learners will: Build vocabulary and skills related to building maintenance, customer service, workplace health and safety; develop Speaking, Listening, and Reading skills for entry level and advanced jobs in building maintenance and customer service; earn OSHA 10 Certificate for Industrial Safety; and have access to a Counselor who will help with applying for jobs St. Paul Public Schools, or other companies. || AUTHOR: Nancy Bjorn Nordeen, Hubbs Center

This course builds knowledge, skills, and confidence in standard American English with a focus on academic writing, reading, oral communication, and digital literacy. Critical language areas are integrated throughout the course to prepare students for college-level success. The novel A Long Walk to Water by Linda Sue Park will serve as the core text for reading, writing, discussion, and project work. || AUTHOR: Elizabeth Fontaine, International Institute of MN