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IT Tier 2

Career Field/Area: Technology

Adult Career Pathway: IT

NRS Levels Addressed:

  • Beginning Basic Education

Part of an approved IET program? IET: yes

Year IET Approved (if applicable): FY 2022

Credentials the Course Prepares Students for: NONE

Also Prepares Students for:

  • Coursera: Google Technical Support Fundamentals
  • Northstar Digital Literacy Certificates:
    1. Computer Basics
    2. Internet Basics
    3. Windows 10
    4. Windows 11
    5. Google Docs
    6. Word
    7. Email
    8. Essential Software Skills
    9. Your Digital Footprint

Target Student Population: ELL level C1+ 450 TABE M, prerequisite: experience in IT and previous digital literacy class (IT Tier 1)

Access Curriculum: View Materials

Additional Access Instructions/Links:

Course Description: This class will focus on Technical Support Fundamentals, an online course in Coursera where students gain skills and knowledge of computer history, hardware and software, and understand basic IT career pathways. This class is for ELL level C1+ or any L1 learner. Students will be able to:

  • Name hardware, software, and platform components.
  • Understand different operating systems and how they interact.
  • Understand concepts around digital citizenship and online privacy and security.
  • Learn how to perform basic computer (hardware and software) troubleshooting with users.
  • Learn about the IT field & help desk or support technicians jobs, as well as requirements to enter the IT career field.

Duration: 12 wks, 4 days/wk, 2 hrs/session = 96 instructional hours

Curriculum Materials/Description:

  • Included: syllabus, scope and sequence, teacher-created materials
  • Needed: Coursera account, student devices, Edpuzzle account

Delivery Method(s):

  • Online synchronous (live instruction)

Curriculum Pluses: Aligned to ACES TIF (Transitions Integration Framework), Aligned to CCRS (College & Career Readiness Standards), Aligned to Northstar Digital Literacy Standards, Organization of materials is easy to follow.

Curriculum Drawbacks: Paid subscription/account required. None

Additional Curriculum Notes: None

Author: DJ Dahl and Adam Kieffer, Hubbs Center

Year Created: FY 2022

Year Updated: N/A

Contact: 

Karen Gerdin
Hubbs Center
[email protected]
(651) 744-7522