Adult Career Pathways Resources

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Customer Service Occupational Prep

This course equips students with a basic understanding of good customer service, vocabulary used on the job, use of open-ended questions to ascertain customer needs, and methods for handling customer complaints. || AUTHOR: Heather Turngren, Minneapolis Adult Education

Integrated English and Customer Service Training

This course integrates English language instruction and prepares students to work in customer service or enter more advanced retail career education training. Students learn basic job search and employability skills and gain knowledge of customer service/retail job-specific skills such as working with customers and following workplace procedures. || AUTHOR: John Ashby and Kaija Bergen, Neighborhood House

Retail Literacy

Students develop vocabulary, math, practical work skills and soft skills for employment in department stores, supermarkets and restaurants. In addition, students develop a job search portfolio and practice job interviews. || AUTHOR: Laura Rutmanis, St. Paul ABE