Resources

Retail Customer Service is a 6-week (48-hour) work readiness training program focused on preparing students for entry-level positions in retail environments, particularly cashiering. The curriculum emphasizes essential retail customer service skills, money handling, inventory tracking, and includes hands-on experience running a student store. Students will gain practical knowledge of U.S. payment methods, cash handling procedures, and use of a Point of Sale (POS) system. In addition to technical skills, the course builds foundational job-seeking abilities such as filling out applications, resume writing, and interview preparation. It also introduces American workplace norms, customer service vocabulary, and strategies for handling conflict, with special attention to culturally appropriate communication in Minnesota. || AUTHOR: Elizabeth Fontaine, International Institute of Minnesota

This class prepares people for OSHA 10 Training. Explore careers in janitorial, warehouse, hospital. Learners will: Build vocabulary and skills related to building maintenance, customer service, workplace health and safety; develop Speaking, Listening, and Reading skills for entry level and advanced jobs in building maintenance and customer service; earn OSHA 10 Certificate for Industrial Safety; and have access to a Counselor who will help with applying for jobs St. Paul Public Schools, or other companies. || AUTHOR: Nancy Bjorn Nordeen, Hubbs Center

This course builds knowledge, skills, and confidence in standard American English with a focus on academic writing, reading, oral communication, and digital literacy. Critical language areas are integrated throughout the course to prepare students for college-level success. The novel A Long Walk to Water by Linda Sue Park will serve as the core text for reading, writing, discussion, and project work. || AUTHOR: Elizabeth Fontaine, International Institute of MN

This course prepares Intermediate and Advanced ELLs for the MN Driver's Permit test with targeted English language practice. Learners will build vocabulary, reading, listening, speaking, and writing skills using the MN Driver's Manual, and gain the confidence and knowledge needed to pass the exam. || AUTHOR: Bethany Vaughn-Schreiter, Neighborhood House

This course is designed for Low Intermediate to High Intermediate ESL learners who are interested in gaining employment as a dietary aide in a hospital or long term care facility setting. Learners will view PowerPoints, videos, play games, to learn curriculum. The class also is built on an employer partnership with a hospital where a representative visits the class to discuss job openings, applying to jobs, and resume writing. The learners also take a fieldtrip to the hospital to tour the Nutrition Department. || AUTHOR: Denise Nusbaum, Central MN ABE

This course builds vocabulary and basic understanding of all aspects of the CNA role in a health-care setting. It also includes direct patient care skills such as assisting with activities of daily living (bathing, eating, elimination, etc.), vital signs, infection control, safety, etc. Each unit includes vocabulary and content activities, both in-class and options for online independent study. Each unit ends with a multiple-choice quiz on the vocabulary and content. At the end of the course, the students are given a comprehensive multiple-choice final exam. || AUTHOR: Kathy Bjornson, Hubbs Center/St. Paul ABE

This course will prepare learners to take the Commercial Driver’s License (CDL Class B) General, Passenger, and School Bus knowledge tests in Minnesota. Students will become familiar with the types of jobs available with a CDL and their requirements , and typical job duties. Particular attention will be paid to safe driving. Students will participate in discussions, complete quizzes, watch videos and read the manual. Students are expected to complete one hour of studying per week outside of class. || AUTHOR: Craig Anderson, Metro South ABE

The Microsoft Office Specialist Associate program is a supported independent study that requires at least 10 hours/week of study time & culminates in a practical application exam that grants students an industry recognized credential. Students can earn up to three certificates: MOS Word 365 Associate, MOS Excel 365 Associate and MOS PowerPoint 365 Associate. || AUTHOR: Susan Seyfarth, Metro East Career Pathways

This course introduces and prepares students for a position as a paraprofessional/education assistant in a classroom setting. Topics covered include: paraprofessional roles and responsibilities, special education, child development, positive behavior support, professionalism, and communication. Students who need the Highly Qualified Certificate can also choose the independent, self-paced study option with 1:1 teacher support to build the reading, writing, and math knowledge/skills required on the Paraeducator Online Assessment. || AUTHOR: Amanda Tall, Mounds View Adult Education and Metro East Career Pathways

Students identify entry-level CDL employment options. Basic CDL concepts and terminology are covered as students develop their academic and study skills. Students will become familiar with truck driving culture and norms. || AUTHOR: Kris Klas, Hubbs Center (St. Paul ABE)

Career Field/Area: Human Services Adult Career Pathway: Community Interpreter NRS Levels Addressed: High Intermediate Basic Education Low Adult Secondary Education High Adult Secondary Education Part of an approved IET program? No Credentials the Course Prepares Students for: NONE Also Prepares Students for: Additional language interpreter training, then entering career field. Target…

Career Field/Area: Healthcare Adult Career Pathway: CNA NRS Levels Addressed: Middle Intermediate Basic Education High Intermediate Basic Education Part of an approved IET program? IET: yes – approved FY23 Credentials the Course Prepares Students for: First Aid – CPR/AED – Bloodborne Pathogens Training Nursing Assistant Registered/Certified Nursing Assistant Also Prepares…