Adult Career Pathways Resources

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Customer Service Occupational Prep

This course equips students with a basic understanding of good customer service, vocabulary used on the job, use of open-ended questions to ascertain customer needs, and methods for handling customer complaints.

Food Manager Certificate

Covers all aspects of food safety – personal hygiene, cross-contamination and allergens, time and temp control, clean and sanitation. Utilizes ServSafe® Manager, 6th Edition as core text.

Integrated English and Customer Service Training

This course integrates English language instruction and prepares students to work in customer service or enter more advanced retail career education training. Students learn basic job search and employability skills and gain knowledge of customer service/retail job-specific skills such as working with customers and following workplace procedures.

Introduction to Food Handling

Utilizes ServSafe® Food Handler Guide as core text. Covers vocabulary and key concepts in basic food safety, personal hygiene, controlling time and temperature, preventing cross-contamination, and cleaning/sanitizing. Also includes career exploration in the food service industry.

Kitchen Manager Certification

Covers all aspects of food safety – sanitation, temperature control, personal hygiene, foodborne illnesses. Utilizes ServSafe Manager, 6th Edition as core text.

Leadership & Supervising in Hospitality

Students practice leadership skills, basic computer skills and other tools needed to advance their career from a hotel housekeeper to a housekeeping supervisor. Students develop coaching skills, practice data entry and email for work, and learn to make employee schedules in a hands-on, practical training.

Retail Literacy

Students develop vocabulary, math, practical work skills and soft skills for employment in department stores, supermarkets and restaurants. In addition, students develop a job search portfolio and practice job interviews.

Adult Career Pathways Glossary

Confused about Adult Career Pathways and transitions terminology? You’re not alone! See this handy ACP glossary.